Harper Hub—Mid-Term Service v0.1
Agent online
Dashboard
Live queue of inbound COI requests, parsed and pre-drafted by the agent.
Requests Today
23
+18% vs. yesterday
Auto-Resolved
19
83% straight-through
Avg Time to COI
47s
↓ from 12m manual
CSR Hours Saved Today
4.2
~$340 labor
Active Escalations
3
CSR review
Today this would have cost 5.8 CSR hours. Auto-resolved: 4.2 hours saved.
Incoming COI Requests
Sorted by arrival time. Click a row to review the agent's draft.
8 requests
| Status | Customer | Certificate Holder | Policy Line | Limits | Received | AI Confidence | |
|---|---|---|---|---|---|---|---|
| New | Sunset Plaza Daycare LLC | Marina Heights Properties | GL | $2M Agg | 2 min ago | 1% | Review → |
| New | Iron Tap Brewing Co. | Westline Retail Holdings | GL + Liquor | $1M / $2M | 8 min ago | 1% | Review → |
| In Review | Vanguard Protective Services | Hartwell Industrial Park | GL + WC | $1M / $2M | 14 min ago | 1% | Review → |
| Sent | Bayside Bistro Group | Pier 18 Holdings | GL + Liquor | $2M Agg | 1 hr ago | 1% | Review → |
| Escalated | Sunset Plaza Daycare LLC SCSarah Chen | Marina Heights Properties LLC | GL | $2M GL Agg | ⏱ 0h 00m | 1% | Review → |
| New | Little Acorns Preschool | Eastgate Property Mgmt | GL + Abuse | $1M / $3M | 31 min ago | 1% | Review → |
| Sent | Northwind Hotel Group | City of Bellevue — Events Dept | GL | $2M Agg | 2 hr ago | 1% | Review → |
| In Review | Redwood Coffee Roasters | Embarcadero Center LLC | GL + Property | $2M Agg | 44 min ago | 1% | Review → |