Sunset Plaza Daycare LLC → Marina Heights Properties LLC
Inbound Email
MA
Maria Alvarez
Today, 10:42 AM
<maria@sunsetplazadaycare.com>
URGENT: COI needed for new landlord ASAP
hey need a coi for our new landlord asap!! they want $2,000,000 general liability and to be listed as additional insured. they're saying they wont give us keys without it by today.
landlord = Marina Heights Properties LLC, insurance@marinaheights.com
thx,
Maria
Agent Reasoning
calling gpt-5-nano…
- agent reasoning over policy data…
Escalated to CSR
Assigned to:
SC
Sarah Chen, CSRResponse target:0h 00m 00s remaining
Customer Request
- Certificate Holder
- Marina Heights Properties LLC
- Limits Requested
- $2,000,000 GL aggregate
- Additional Insured
- Yes
- Urgency
- ASAP (parsed from email tone)
- Received
- 2 minutes ago
Active Policy on File
- Customer
- Sunset Plaza Daycare LLC
- Policy
- HC-2025-08831 (Kinsale Insurance)
- Current Limits
- $1,000,000 occurrence / $2,000,000 aggregate
- Endorsements on File
- CG 20 26 (Additional Insured), CG 21 47 (Employment-Related Practices)
- Effective
- 03/15/2026 – 03/15/2027
Mismatch Detected
Customer requested $2M general liability aggregate. Policy on file is $1M occurrence / $2M aggregate — occurrence limit does not meet request. Increase endorsement available from Kinsale at $340 annual premium. Customer approval required before binding.
Agent confidence in escalation decision: 98%
Recommended Action
- Call customer to confirm willingness to pay $340 for occurrence limit increase
- Bind CG 25 04 occurrence limit increase endorsement via Kinsale portal
- Regenerate ACORD 25 with updated limits and send to Marina Heights Properties
Resolution Log
Awaiting CSR action. Full conversation history, internal notes, and customer responses will be logged here for audit trail.
REQ-2837·Drafted in 47s·Confidence 41%